Job Opportunity: Membership Services Coordinator - Ontario Volleyball Association
The Ontario Volleyball Association (OVA) is looking to hire a Membership Services Coordinator. The full-time position encompasses a broad range of tasks and responsibilities including; membership services, insurance program management, event sanctioning administration and office administration. This role is the main contact point for our members and is therefore key in supporting the OVA’s goal of providing excellent customer service to athletes and members.
Location: 60 Scarsdale Rd, Unit 111, Toronto, ON
Supervisor’s Title: Director of Finance & Administration
Hours: 37.5 hours per week
Salary Range: Commensurate with experience
Benefits: Provided
Closing Date: January 27, 2023
Responsibilities
Membership Services/Customer Service
- Answer all incoming telephone enquiries and emails.
- Take initiative to address member concerns in an efficient and timely manner Membership Registration System (MRS) Assistance.
- Assist the OVA membership with all MRS related questions.
- Provide support to OVA members regarding OVA registration processes pertaining to membership and event registration
Insurance Program
- Manage insurance requests for all OVA Club teams, programs and sanctioned events (both indoor and beach).
Event Sanctioning
- Manage indoor and beach event sanction requests.
- Act as OVA liaison to Event Directors.
- Update the OVA website with sanctioned event information.
OVAtion Awards Banquet & Volunteer Recognition
- Lead in the co-ordination, delivery and evaluation of the annual OVA Volunteers Awards Banquet.
- Office Liaison to the OVA Awards Committee.
- Develop and deliver OVA Hall of Fame program.
Ontario Championships
- Assist the Director of Volleyball Operations with delivery of annual Ontario Championships.
- Will require offsite/weekend work throughout the month of April each year.
General Office Duties
- Fulfill OVA online shopping cart orders.
- Order office supplies for the association.
- Other duties as assigned by Director of Finance & Administration.
Qualifiations
- Exceptional customer service skills.
- Strong interpersonal skills with high degree of diplomacy, discretion, maturity, and judgment.
- Excellent time management and organizational skills.
- Ability to work under pressure and with short deadlines.
- Strong verbal and written communication skills.
- Excellent working knowledge of current software including Outlook, Word, Excel, Power Point.
- Demonstrate initiative and innovative thinking, autonomy, flexibility, confidence and a strong work ethic.
- Business/Sport Administration college or university degree preferred.
To Apply
- Candidates must submit a cover letter summarizing motivations, expected salary range and candidate’s main skills related to the position.
- Resume
- Reference Letters (2)
Please submit your resume electronically by quoting – Membership Services Coordinator in the subject line (MS Word or pdf format only) to info@ontariovolleyball.org by Friday January 27, 2023 by 11:59 p.m.